The hotel offers amenities for your comfortable stay and unforgettable experiences
Delicious Breakfast!
“The included breakfast was a highlight of my stay, featuring a variety of fresh and tasty options that kept me energized for the day.” view full review
Inviting Pool Area
“I thoroughly enjoyed the pool area, complete with a relaxing bar. It was the perfect spot to unwind after a day of exploring.” view full review
Spacious Room
“My room was spacious and exceptionally clean, equipped with everything I needed for a comfortable stay, including Netflix for some entertainment.” view full review
Updated Accessibility
“The accessible room I was transferred to was modern and much newer than my previous accommodation, which made my experience even more enjoyable.” view full review
Carretera Federal a Merida-Puerto Juarez Km. 301. 500 Mts.
Bioparque y Albergue Animal Chan Tamam
2.3
km
Calle Fuego #2
Amigos de Sian Ka'an
1.9
km
Nearby
Avenida Tulum
Tulum Avenue
370 m
Restaurants
Los Bisquets de Obregon
360 m
Nader Avenue 9
La Parrilla Downtown
1.2
km
Avenida Yaxchilan 51 Sm 22
Marisqueria Las Koras
640 m
Road Tulum - Cancun 21 Alfredo V. Bonfil
Pizza Casa Jaguar
670 m
Avenida Bonampak Corner with Calle 28 oriente
Onigiri Casa Poke
520 m
Av. Carlos Nader 46 Supermanzana 2A
El Camarote
590 m
SM 2A Mza 3 Lotes 15 y 16 Ave. Uxmal No. 26 Dentro Del Hotel Plaza Kokai
El Tigre y El Toro
610 m
Avenida Nader Esquina Rubia Lote 8
La Fonda del Zancudo
740 m
Avenida Uxmal
El Pescado Ciego
670 m
Av. Nader esquina con Rubia En frente a Banjercito
Casa Sativa
660 m
Avenida Carlos J. Nader 58 Esquina Rubia
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Comfortable chairs
Friendly staff
Late-night disturbance
Additional cost for breakfast
7.4/10
Very good
Rooms
7.8
Location
7.3
Service
7.9
Dining
7.4
Guest reviews
7.4/10
based on 13 reviews
4/5
based on 998 reviews
8.5
8.5/10 based on 5603 reviews
#45 of 269 hotels in Cancun based on Tripadvisor
Roger
United Kingdom,
January
2024
7.8/10
The hotel had clean and very comfortable rooms, but the constant noise from the main road was disturbing at night. The service was incredibly attentive and friendly, with a diverse breakfast buffet. The location was lovely with beautiful plantations, but it seemed a bit dodgy and industrial. The dining experience had many delicious choices, but not as good as before. Overall, a mix of positives and negatives.
Rooms
8.0
The rooms were clean and very comfortable with great amenities like a fridge, microwave, balcony, and a gigantic shower.
Service
9.0
The service was incredibly attentive, particularly from staff members Marianne Mejia and Carlos Vazquez, who were very friendly and helpful.
Location
7.0
The location was lovely with beautiful plantations, but a bit dodgy and industrial. However, it was convenient for the ADO and close to public transport.
Dining
7.0
The dining had many delicious choices but was not as good as before. Good quiet location with surrounding restaurants.
Facilities
8.0
The hotel offered a variety of facilities, ensuring a comfortable stay for guests.
Francis
United Kingdom,
January
2024
7.0/10
The hotel had some pros like bright, clean rooms meeting our expectations in terms of size and quietness. However, the view was not impressive, and the rooms looked tired. The service was exceptional, going above and beyond to respond to all our requirements. The location was not the best for walking around and seemed run-down, although the breakfast was fantastic. The dining experience was mixed, with some great food but also some disappointments in quality.
Rooms
8.0
The rooms were very bright, clean, and a good size, meeting our expectations despite not having a good view.
Service
9.0
The service was excellent, with staff going above and beyond their duties to respond to all our requirements.
Location
5.0
The location is not great for walking around and seems run-down, but the breakfast was amazing.
Dining
7.0
The dining experience had some great food, but overall quality was not consistent, and nothing special was done for Christmas.
Facilities
6.0
The facilities looked old and worn but were still usable.
Terry
United Kingdom,
November
2023
8.2/10
The hotel offers detailed cleaning every single day, a very nice breakfast, and rooms that can accommodate wheelchairs, featuring a fridge, microwave, balcony, and a gigantic lovely shower overlooking the pool. However, the location is a little off the beaten path.
Rooms
9.0
The rooms are spacious and comfortable, with great amenities like a fridge and microwave. The balcony view is a nice touch.
Service
7.0
The staff needs to improve teamwork, but they were very helpful in guiding us through food options for my child with allergies. The late-night check-in was dealt with care, even though the appearance of the staff member was a bit distracting.
Location
8.0
The hotel's location is central, but the access may require a bit of navigating around the property. It's not right on the main road, but it's still central with a pool bar.
Dining
8.0
The food quality is good with many delicious options.
Facilities
9.0
The pool area and facilities are well-maintained, providing a relaxing atmosphere for guests to enjoy.
John
United Kingdom,
November
2023
7.6/10
The hotel is conveniently located in downtown with easy access to good restaurants and the bus station. The service was generally good, especially with the help of Luis in the restaurant. However, the noise level near the front lobby from tour coaches was a bit disruptive late at night.
Rooms
7.0
The empty room was a bit noisy near the front lobby, especially with tours going on until 2 am.
Service
7.0
The service was decent overall, and having Luis in the restaurant made the dining experience more pleasant.
Location
9.0
The location was perfect for our stay, offering easy access to downtown attractions within walking distance.
Dining
8.0
The dining was fantastic with delicious options, but it was overcrowded on the second day, needing a more spacious area.
Facilities
7.0
The hotel facilities were adequate for our needs.
Frank
United Kingdom,
September
2023
8.2/10
My stay at the hotel was fantastic overall. The rooms were incredibly comfy and clean, and the staff was professional and friendly. However, the location was a bit unsettling with busy streets nearby. The dining experience was excellent, especially with the dinner buffet option available at a great price.
Rooms
9.0
The rooms were very comfortable and clean.
Service
8.0
The staff were all friendly and helpful.
Location
7.0
The area was a bit scary with busy streets, but the hotel is conveniently located near the city hall.
Dining
9.0
The dining was really good, and the dinner buffet for 300 pesos per person was a great value.
Facilities
8.0
The hotel offers various amenities and services for a comfortable stay.
Russell
United States,
August
2023
7.6/10
I had a mixed experience at this hotel. The rooms were very well-kept and clean, providing a comfortable stay. However, I was disappointed that my room did not have a good view. The service was outstanding with friendly staff, especially Luis in the restaurant, who made my dining experience memorable. The hotel conveniently offered a free shuttle service when needed. The location, although noisy, had some convenient amenities nearby. The dining experience was pleasant overall, although it got overcrowded on one day. The facilities were good, but I found the location a bit industrial and dodgy.
Rooms
8.0
My room was very well-kept, clean, and comfortable.
Service
9.0
The service was excellent, with very friendly staff. Luis in the restaurant was particularly attentive.
Location
7.0
The location was convenient with some services nearby, but it felt a bit dodgy and noisy.
Dining
7.0
The dining experience was generally good, although it got overcrowded on the second day.
Facilities
7.0
The facilities at the hotel were satisfactory.
Frederick
United Kingdom,
July
2023
7.6/10
I had a mixed experience at the hotel. The rooms were nice with a porch, perfect for relaxation, yet lacking a balcony or space to dry swimwear. The service was considerate, especially offering a handicap room for my mother. The location was beautiful but needed more staff. The dining was decent, offering good food but nothing extraordinary.
Rooms
7.0
The rooms were nice, with a pleasant porch for relaxation. However, lacking a balcony or drying space for swimwear.
Service
8.0
The service was considerate, offering a handicap room for my mother, which was very kind. However, being woken up at 9:00 am was a bit of a downside.
Location
8.0
The location was stunning, with a bar offering reasonably priced cocktails. However, more staff is needed for a smooth guest experience.
Dining
7.0
The dining experience was decent, with good food in the restaurant and friendly staff. However, it was not extraordinary.
Facilities
8.0
The hotel facilities were sufficient for a comfortable stay.
Charles
United States,
May
2023
8.0/10
I had a great time at the hotel. The rooms were spacious and overlooked the pool on the 4th floor, which was cool and clean when I first entered. The service was incredibly attentive; the staff even told me about keeping my belongings away from my phone or keys. The location, though a bit noisy, was near the center of town and convenient for transportation. The dining experience was fantastic, with a rich and tasty selection, although it got overcrowded on the second day. Overall, a great stay with a few minor drawbacks.
Rooms
8.0
The rooms were spacious, clean, and comfortable, with a nice view of the pool.
Service
9.0
The service was outstanding, with incredibly attentive staff who maintained a diverse breakfast buffet.
Location
7.0
The hotel’s location, though a bit noisy, was convenient and safe, near the center of town.
Dining
8.0
The dining experience was fantastic with many delicious options, but it got overcrowded at times.
Facilities
8.0
The hotel offers a variety of amenities and services for a convenient stay.
John
United States,
May
2023
7.2/10
The hotel is conveniently located in downtown Cancun, near the bus station, but slightly further from the main attractions. The rooms are spacious and modern, and the staff is a mix of professional and friendly. The dining options are diverse, with a buffet style breakfast at an additional cost. The comfortable chairs and free towels add to the positive experience, but the late-night disturbance from staff is a downside.
Rooms
8.0
The rooms are spacious and modern, accessed via external walkways facing the street.
Service
7.0
The staff is a mix of professional and friendly, though a late-night disturbance was experienced.
Location
7.0
The hotel's central location near the bus station is convenient for travelers, even though it is a bit further from the 'hot spots'.
Dining
6.0
The buffet-style dining offers a variety of choices but at an additional cost.
Facilities
8.0
The facilities include comfortable chairs and free towels, enhancing the experience.
Comfortable chairs
Late-night disturbance
John
United States,
May
2023
7.4/10
I was pleasantly surprised by this hotel. The room was spacious and clean, and the bathroom exceeded our expectations with its size and quiet ambiance. However, the switch for the bathroom was a bit tricky to find. The service was a mixed bag; while it took quite a while to get our Pina coladas, the concierge went above and beyond to make our stay special. Surrounded by pine trees, the location felt secluded and serene, though a bit noisy at times. Despite the somewhat worn appearance, the proximity to the ADO bus station and nearby shops and cafes made it convenient. The breakfast was a highlight, offering a variety of amazing dishes, yet the buffet style was a bit disappointing. The facilities were well-maintained, with a range of services from car hire to shuttle service available.
Rooms
8.0
The room was big and quiet, and the bathroom was very clean.
Service
7.0
The service had its ups and downs, with delays for drinks but exceptional assistance from the concierge.
Location
7.0
Surrounded by pine trees, the location was convenient for reaching the bus station and had some nice restaurants nearby.
Dining
7.0
The breakfast was amazing with a wide array of delicious food, but the quality of the buffet was lacking.
Facilities
8.0
The facilities were well-maintained and offered a good range of services.
Mark
United States,
May
2023
8.2/10
The hotel has a great location near the bus station, making it convenient for travel around the city. The rooms had a slightly musty smell but were spacious with a large bathroom. The service was friendly and helpful, especially when arranging transfers. The dining experience was impressive, with a good selection and a lovely pool area to enjoy. Overall, a value-for-money stay with a few minor drawbacks.
Rooms
7.0
The rooms had a slight damp and musty smell but were spacious with a big bathroom.
Service
9.0
The service was courteous and helpful, especially when organizing transfers.
Location
8.0
The hotel is near the bus station and central, although a bit further from the main attractions.
Dining
9.0
The dining experience was fantastic overall, with a good selection and a pretty pool area.
Facilities
8.0
The hotel facilities were enjoyable, especially the included bar and breakfast options.
Kelly
United States,
May
2023
6.6/10
My stay at the hotel was a mix of positives and negatives. The room, while lovely with its fridge, microwave, balcony, and gigantic shower, was noisy due to its location facing a busy main road, affecting my overall experience. The service had its ups and downs, as some staff members were attentive and maintained a diverse breakfast buffet, but the wake-up call at 9:00 am was not appreciated. The location, while convenient for my needs and close to amenities like supermarkets and bus stops, had a somewhat industrial feel and faced challenges with locals trying to take advantage of travelers. Dining options were ample but lacked flavor, though the quiet location with nearby restaurants was a plus.
Rooms
7.0
The room was lovely with a fridge, microwave, balcony, and a gigantic shower, but facing a noisy main road affected the overall experience.
Service
6.0
The service had its highs and lows; some staff members were attentive, but being woken up at 9:00 am was not ideal.
Location
7.0
The location was convenient and close to supermarkets and bus stops for my needs, but the area felt somewhat dodgy with attempts to take advantage of travelers.
Dining
6.0
The dining options were plentiful but lacked flavor, even though the quiet surroundings and nearby restaurants were convenient.
Facilities
The hotel offered various facilities to make the stay convenient and enjoyable.